Terms and Conditions
Credit Card Security
All credit card numbers are encrypted by Barclays Bank PLC, within the software when the order is placed. Marine Warehouse don't have access to your card details and they are not stored elecronically or otherwise. Marine Warehouse are registered and operate to the latest PCMCI standards.
Making A Purchase
Our order process explained
1 Order your life jackets online, and you will receive an automated response confirming your order has been received.
2 We will process your payment, confirm your order has been shipped and advise when you can expect delivery, within 24 hours.
3 Your order will arrive in perfect condition as we carefully package for transit.
TERMS AND CONDITIONS OF SALE
These terms and conditions regulate the legal relationship between yourself and us. These Terms shall not be altered, modified or varied unless expressly agreed in writing by both parties, your statutory rights are unaffected. By using our website you accept that any contract will be governed by the law of England and Wales. You must be 18 years of age or older to order, we are not prepared to contract with anyone under that age.
Automatic emails confirming receipt of your order do not constitute acceptance by The Marine Warehouse. Your Order is an Offer to buy Goods from us. A Contract for the Sale of Goods shall only arise on the despatch of our written confirmation that your order has passed 'final authorisation' or the despatch of the Goods to you, whichever is earlier.
We reserve the right to collect outstanding balances by card on exchanges that remain unreturned.
We also reserve the right to cancel any order where a pricing error has occurred. In these cases we will contact you to notify you of the variation and you have the right either to proceed at the amended price or cancel.
Lifejackets require daily maintenance and checks as per the instructions provided with your purchase. Purchasers agree to carry out these checks and absolve The Marine Warehouse of any claims arising as a result of them not being carried out.
This site and all images, information and any other content of whatever nature displayed or transmitted on or over this site ("content"), is the property of The Marine Warehouse Ltd and is protected from unauthorized copying and dissemination by copyright law, trademark law, and other intellectual property laws.
You may not reproduce, create derivative works from, republish, upload, post, transmit, use on any other web site or transmit or distribute in any way whatsoever any content from any website owned and operated by The Marine Warehouse Ltd without our prior written permission.
Should you choose not to seek written permission and use our images, we reserve the right to recover damages for breach of copyright.
Shipping And Handling
We charge a flat rate for shipping within most parts of mainland UK of FREE - for any number of lifejackets!
We also ship to Highlands, Islands, Isle of Man, Jersey, Guernsey, Northern and Southern Ireland for £8.99! Customers in the remoter parts of Scotland, Northern and Southern Ireland, and all the outlying islands of the UK including the Channel Islands can expect to receive their order after 3-4 working days.
In most cases a signature is required by the courier. Saturday, International and timed deliveries are available for a small additional charge. Our products are carefully packaged for transit, and will arrive in perfect condition.
A small order charge of £2.99 applies for orders of less than £20, this purely covers postage and packing.
If in a rare case an item is out of stock we will email you immediately. You will then have an option to wait the specified lead time or cancel. We will keep you informed should you decide to wait. We do not charge for any item until it is ready to ship.
All our products are guaranteed for at least 12 months from the date of purchase against manufacturing faults.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: your name, address, phone number, email address, and credit/debit card details. We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us.
Returns Policy Consumer Orders
The Marine Warehouse believe that sizing and buying by mail order should be worry free.
Order with confidence, we offer a no quibble return guarantee - Notify us within seven days of receiving your order and should you not be satisfied in any way we will replace or refund your item.*
* Where items have qualified for free shipping and are subsequently returned for a refund we reserve the right to deduct a £5.99 shipping charge for the outward carriage. We do not refund or exchange clearance items, unless of course they are faulty or misdescribed.
Our stock of gas lifejackets is strictly controlled, once they have been outside of our controlled environment we reserve the right to charge an £8 test fee before restocking.
It is not our policy to collect returns, goods must be returned at the purchasers expense. Returned items must be in re-saleable condition. Garments that smell of smoke will not be accepted for return.
Returns Policy Commercial Orders
Commercial sales are considered final when delivered, no returns will be accepted. In exceptional circumstances we may approve returns, which will be subject to a 25% restocking fee.
The Marine Warehouse do not charge a surcharge for customers paying with credit or debit cards. The advertised price includes any such charges.
You can also pay by cheque/postal order made payable to 'Marine Warehouse Ltd'.
Export orders must be fully paid up in advance. Where payment is made by bank wire transfer, this must be 'all bank charges paid' by the sender.
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