Credit Card Security

All credit card numbers are encrypted by Barclays Bank PLC, within the software when the order is placed. Marine Warehouse does not have access to your card details and they are not stored electronically or otherwise.  Marine Warehouse are registered and operate to the latest PCMCI standards. 

Making A Purchase

Our order process explained

1 Order your life jackets online, and you will receive an automated response confirming your order has been received.

2 We will process your payment, confirm your order has been shipped and advise when you can expect delivery, within 24 hours.

3 Your order will arrive in perfect condition as we carefully package for transit.

TERMS AND CONDITIONS OF SALE

These Terms and Conditions regulate the legal relationship between yourself and us. These Terms shall not be altered, modified or varied unless expressly agreed in writing by both parties, your statutory rights are unaffected. By using our website you accept that any contract will be governed by the law of England and Wales. You must be 18 years of age or older to order, we are not prepared to contract with anyone under that age.

Automatic emails confirming receipt of your order do not constitute acceptance by The Marine Warehouse. Your Order is an Offer to buy Goods from us. A Contract for the Sale of Goods shall only arise on the despatch of our written confirmation that your order has passed 'final authorisation' or the despatch of the Goods to you, whichever is earlier.

We reserve the right to collect outstanding balances by card on exchanges that remain unreturned.

We also reserve the right to cancel any order where a pricing error has occurred. In these cases we will contact you to notify you of the variation and you have the right either to proceed at the amended price or cancel.

Lifejackets require daily maintenance and checks as per the instructions provided with your purchase. Purchasers agree to carry out these checks and absolve The Marine Warehouse of any claims arising as a result of them not being carried out.

Terms of Use Copyright

This site and all images, information and any other content of whatever nature displayed or transmitted on or over this site ("content"), is the property of The Marine Warehouse Ltd and is protected from unauthorized copying and dissemination by copyright law, trademark law, and other intellectual property laws.

You may not reproduce, create derivative works from, republish, upload, post, transmit, use on any other web site or transmit or distribute in any way whatsoever any content from any website owned and operated by The Marine Warehouse Ltd without our prior written permission.

Should you choose not to seek written permission and use our images, we reserve the right to recover damages for breach of copyright.

Shipping And Handling

We charge a flat rate for shipping within most parts of mainland UK or FREE - for any number of lifejackets!

We also ship to Highlands, Islands, Isle of Man, Jersey, Guernsey, Northern and Southern Ireland for £9.99! Customers in the remoter parts of Scotland, Northern and Southern Ireland, and all the outlying islands of the UK including the Channel Islands can expect to receive their order after 3-4 working days.

In most cases a signature is required by the courier. Saturday, Sunday, International and timed deliveries are available for a small additional charge. Our products are carefully packaged for transit, and will arrive in perfect condition.

A small order charge of £3.99 applies for orders of less than £50, this purely covers postage and packing.

Back Orders

If in a rare case an item is out of stock we will email you immediately. You will then have an option to wait the specified lead time or cancel. We will keep you informed should you decide to wait. We do not charge for any item until it is ready to ship.

Guarantee

All our products are guaranteed for at least 12 months from the date of purchase against manufacturing faults.

GDPR Privacy Statement

What information do we collect?

We collect data from you when you register on lifejackets.co.uk or place an order with us (whether as a guest to the site or from a personally created account).

You can however visit lifejackets.co.uk anonymously at any time.

What do we use your information for?

We may use your information in the following ways:

To personalise your shopping experience by being able to respond to your individual requirements
To improve our service to you by evaluating feedback and information from you
To improve our customer service and technical support
To process transactions (your information both public and private will not be shared, sold, exchanged or given to any 3rd party company for any reason whatsoever without your consent, except for delivering the intended product or service that you have requested from us
To send periodic emails to include email marketing - you can unsubscribe from any marketing contact from us through the link at the bottom of the email
To administer a promotion, event or for our customer database
To assist you in the event of a problem completing your purchase

How long do we hold your data?

Personal data relating to transactions is anonymised after seven years and your account will be removed after seven years of inactivity
Personal data that is used for marketing purposes will be retained indefinitely unless you choose to opt out

How do we protect and safeguard your personal information?

We have a variety of security measures in place to protect your personal information. These include electronic safeguards, such as encryption, and physical safeguards and security.

Card payments are encrypted by our secure third-party payment provider Barclays Bank PLC. No payment information is stored by us.

Your Consent

By using lifejackets.co.uk you consent to our Privacy Policy and Terms and conditions.

Withdrawing your consent

If you would like to withdraw your consent, please contact us directly.
Once you notify us of your request, we will respond to you as soon as possible.
Wherever possible, we will anonymise all records relating to you and to your account, including all transactions and communication.

Who has access to your data?

Access to your personal data is restricted at all times. Only our employees or trusted agents will be able to access your data. Their access and activities are restricted to the purposes outlined above. These parties are:

Us; we have direct access to your data.
Our webdesigners, can act on our behalf as Data Processors. This means they host our website and have access to ensure its corrects function.

Changes to our privacy policy

If we decide to change or update our privacy policy, we will do so on this page.

Please contact us if you have any questions regarding our Privacy Policy.

Unsolicited Email Policy

Internet user privacy is of upmost importance to us and our customers. Our success depends on our ability to maintain the trust of our customers. To this end, we have two overriding policies:

Message recipient policy

Before customers can receive email messages, advertising or promotions, customers must have agreed to receive such messages, by either purchasing from us or by opting into one of our mailing lists. Any recipient may request at any time to be removed from our list, and we will comply with that request. In addition, we will thoroughly investigate any allegations made by recipients relating to unsolicited messages.

Policy against advertising our website using unsolicited email messages

We require that all e-mails promoting our business or its products are sent only to customers who have agreed to receive such messages. We prohibit any advertising of our brand and Web site using unsolicited email messages. If you feel you've been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages.

Your email address is safe with us.

We never sell or share your email addresses with other companies.
You can unsubscribe at any time.
We require that each email message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link.
If you receive a newsletter or email and decide you don't like it, simply click the unsubscribe link at the bottom of the email.
If you feel you've been sent unsolicited email and would like to register a complaint, please email us using our contact page.

Definition of Spam

Spam is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via email without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.

Cookies

We provide online services that are easy to use, useful and reliable. These can involve placing small amounts of information on your computer or mobile phone or other device. These include small files known as cookies.  Cookies cannot be used to identify you personally.

Returns Policy Consumer Orders

The Marine Warehouse believe that sizing and buying by mail order should be worry free.

Order with confidence, we offer a no quibble return guarantee - Notify us within 14 days of receiving your order and should you not be satisfied in any way we will replace or refund your item.*

* We do not refund or exchange clearance items, unless of course they are faulty or misdescribed.

Our stock of gas lifejackets is strictly controlled, once they have been outside of our controlled environment we reserve the right to charge a test fee before restocking.

It is not our policy to collect returns, goods must be returned at the purchasers expense. Returned items must be in re-saleable condition. Garments that smell of smoke will not be accepted for return.

Returns Policy Commercial Orders

Commercial sales are considered final when delivered, no returns will be accepted. In exceptional circumstances we may approve returns, which will be subject to a 25% restocking fee.

Service collection and return

Where a customer utilises our UK courier collection and return service Marine Warehouse's liability shall be limited to £100+vat per box, regardless of the value of the contents. 

Remittance Terms

The Marine Warehouse do not charge a surcharge for customers paying with credit or debit cards. The advertised price includes any such charges.

Export orders must be fully paid up in advance. Where payment is made by bank wire transfer, this must be 'all bank charges paid' by the sender.

Should you fail to pay for service work within payment terms, we reserve the right to dispose of the equipment to recoup the balance due.